Project Coordinator - Digital Operations The Position: Censeo is seeking a Project Coordinator to support digital operations and RegTech client initiatives. This role will focus on managing intake, coordinating website updates, supporting customer-facing services, and driving operational improvements across multiple workstreams. This position plays a critical role in ensuring timely and high-quality delivery of digital content updates, stakeholder communications, and customer support services. The Project Coordinator will also provide surge support during periods of high demand, contribute to cross-functional projects, and collaborate with stakeholders across teams. Key Responsibilities: Manage intake, tracking, and execution of website update requests Use content management systems (CMS), including tools like Wagtail, to publish and update website content Ensure accuracy, timeliness, and consistency of all content updates Participate in daily standups and regular stakeholder meetings Develop client deliverables, including monthly reports and operational summaries Conduct qualitative and quantitative analysis to identify trends, risks, and opportunities Develop and maintain reporting to track operational performance and user experience metrics Perform quality assurance reviews to ensure high-quality outputs Document and standardize processes to improve clarity and efficiency Communicate effectively with stakeholders, including senior-level personnel Provide surge support during high-volume periods and staff absences Support special projects and ad hoc initiatives across teams Collaborate with cross-functional stakeholders to ensure seamless delivery Triage, respond to, and document incoming inquiries from external stakeholders Use CRM tools (e.g., Salesforce) to manage cases and elevate complex issues as needed Support development of biweekly and monthly reports Analyze user trends and feedback to identify opportunities for improvement Participate in team and client meetings Provide administrative and operational support, including presentations, documentation, and audits The Ideal Candidate: At Censeo, we value unique perspectives and a passion for solving complex problems. Our team thrives on innovation, collaboration, and a commitment to public service. We’re looking for candidates who bring curiosity, initiative, and a desire to make a meaningful impact. Required Qualifications: BA/BS with strong academic background Strong analytical and problem‑solving skills Excellent written and verbal communication Customer service mindset with strong stakeholder management skills Ability to manage multiple priorities in a fast‑paced environment Strong attention to detail and organizational skills Experience with content management systems (CMS) Familiarity with CRM platforms (Salesforce or similar) Proficiency in Microsoft Office (Excel, PowerPoint, Word) Experience with data analysis and reporting Exposure to Agile methodologies Additional Qualifications Experience supporting digital products or website operations Familiarity with process documentation and workflow improvement Ability to collaborate effectively in a team‑oriented environment Experience working in regulated or public sector environments is a plus The Company: Censeo Consulting Group is a Washington D.C. based management consulting firm dedicated to helping public sector and non‑profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions. The Location: Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. Fine Print: The salary range for this role is $50,000 - $72,000 depending on experience Expected travel 0‑10%; may increase based on business needs This is an exempt, full‑time position This role is subject to a hybrid or remote work schedule Essential Physical Functions Sitting: Particularly for sustained periods of time Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.
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