Job Description

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal Days * Training & Development opportunities, career growth * Tuition Reimbursement * Pet Insurance * Complimentary meals in Team Member Cafe while working * Team Member Hotel Rates, other discounts, perks and more * Benefits are subject to eligibility and may vary by position WhatWe'reLooking For:A warm and engaging Concierge who will be the heartbeat of our guest experience-delivering personalized service,anticipatingneeds, and creating unforgettable moments.You'llbe the trusted resource for everything from local recommendations to special arrangements, ensuring every guest feels valued and cared for. In this role,you'llcombine deep knowledge of our property and destination with a proactive, solution-oriented approach that turns ordinary stays into extraordinary experiences.Who You Are: * Hospitality Enthusiast: You thrive on creating memorable experiences and take pride in exceeding guest expectations * Proactive Problem Solver: Youanticipateneeds before they arise and respond quickly with thoughtful solutions * Clear Communicator: Your verbal and written communication skills makeinteractionsseamless and professional * Detail-Oriented Multitasker: You manage multiple requests with grace and precision, ensuring nothing is overlooked * Adaptable Team Player: You embrace change and work collaboratively across departments to deliver exceptional service * Veterans and military spouses are encouraged to applyWhatYou'llDo: * Greet guests warmly and professionally,settingthe tone for an exceptional stay * Provide detailed information about hotel amenities, services, and local attractions * Make dining, theater, tour, travel, and other arrangements tailored to guest preferences * Assistwith transportation, childcare, and other special requests * Research and providetimely, personalized recommendations to enhance the guest experience * Maintain the Concierge desk and lobby area to ensure a welcoming environment * Build andmaintainresources and contacts to offer up-to-date information on local events and activities * Answer guest inquiries and communicationsin accordance withLoews Hotels standards * Conduct hotel tours,showcasingproperty history and features * Regular attendance in conformance with standards * May be required to work varying schedules to reflect business needs * Required to attend all mandatory training sessions and meetings * Perform other duties as assignedYour Qualifications Include: * High SchoolDiplomaor relevant work experience required * Minimum ofone(1)yearguest service experience in hotel hospitalitypreferred * Experience withpreviousProperty Management System, preferred Opera System * Certification for Concierge Professional preferred. * Abilit

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