Job Description

Job Description

Job Description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Operations Specialist (Field Performance)

Location: Grand Rapids, MI

Salary + Bonus + Monthly Vehicle Allowance 

Field Based | Travel up to 80%

Position Overview

MSX International is looking for an Operations Specialist to support automotive dealerships in improving service operations, customer experience, and overall performance. This role works directly with dealership teams to identify improvement opportunities, provide coaching, implement best practices, and help achieve business objectives.

Key Responsibilities: 

• Assess dealership service operations and identify opportunities to improve efficiency and performance.
• Coach and support dealership staff on customer service, sales techniques, and operational best practices.
• Partner with dealership leadership to develop and implement improvement plans.
• Monitor progress and provide ongoing guidance to help dealerships achieve performance goals.
• Document observations, actions taken, and recommendations following dealership visits.
• Track and analyze key performance metrics to measure success and identify areas for improvement.
• Promote best practices that enhance customer satisfaction, business results, and operational effectiveness.
• Build strong relationships with dealership personnel and influence positive change.

This position offers the opportunity to make a direct impact on dealership performance, customer satisfaction, and business growth through coaching, consulting, and operational support.

• Experience in automotive dealership operations, fixed operations, or aftersales/service environments.
• Strong coaching, mentoring, and relationship-building skills.
• Ability to analyze performance data and develop actionable improvement plans.
• Excellent communication and presentation skills.
• Experience implementing customer service and sales best practices.
• Ability to work independently, manage multiple priorities, and drive results.
• Proficiency with Microsoft Office and other PC applications.
• Ability to travel regularly to dealership locations.
• High School Diploma or GED required; Bachelor's degree preferred.

Preferred Skills

• Knowledge of dealership fixed operations, service departments, and business performance metrics.
• Experience influencing teams and gaining buy-in for process improvements.
• Ability to analyze financial and operational data to support business decisions.
• Experience training and coaching service advisors, technicians, and dealership staff.

Comprehensive benefits package available, including BCBS health insurance beginning the first day of the month following your hire date, a 401(k) plan with company match, and dental and vision insurance coverage.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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